Ordering & Payment

How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You’ll need to provide shipping information and select a payment method to complete your purchase.

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.

Can I modify or cancel my order?
Orders can be modified or canceled within 1 hour of placement. After this time, orders enter our fulfillment process and cannot be changed. Contact customer service immediately if you need to make changes.

Do you offer guest checkout?
Yes, you can checkout as a guest without creating an account. However, creating an account allows you to track orders and access order history.

Shipping & Delivery

How much does shipping cost?

• • Standard shipping (5-7 business days): $4.99

• • Express shipping (2-3 business days): $9.99

• • Overnight shipping: $19.99

• • Free standard shipping on orders over $50

When will my order ship?
Orders placed before 2 PM EST Monday-Friday ship the same day. Weekend orders ship the following Monday.

How can I track my order?
You’ll receive a tracking number via email once your order ships. You can also track orders in your account dashboard.

Do you ship internationally?
Currently, we only ship within the United States and Canada. International shipping may be available in the future.

What if my package is lost or damaged?
Contact us immediately if your package arrives damaged or doesn’t arrive within the expected timeframe. We’ll work with the carrier to resolve the issue or send a replacement.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Return shipping costs $5.99 (deducted from refund) unless the return is due to our error.

How do I return an item?
Log into your account, find your order, and select “Return Items.” Print the prepaid return label and drop off at any authorized shipping location.

When will I receive my refund?
Refunds are processed within 3-5 business days of receiving your return. The refund will appear on your original payment method within 5-10 business days.

Can I exchange an item?
Yes, you can exchange items for different sizes or colors within 30 days. The fastest way is to return the original item and place a new order for the desired item.

Are there any items that can’t be returned?
Final sale items, personalized products, intimate apparel, and items damaged by normal wear cannot be returned.

Account & Security

How do I create an account?
Click “Sign Up” at the top of any page and provide your email address and create a password. You can also create an account during checkout.

I forgot my password. What do I do?
Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to reset your password.

Is my personal information secure?
Yes, we use SSL encryption to protect your personal and payment information. We never store credit card numbers and comply with all data protection regulations.

How do I update my account information?
Log into your account and click “Account Settings” to update your personal information, addresses, and preferences.

Product Information

How do I find the right size?
Check our detailed size guide available on each product page. Measurements are provided for all clothing items.

Are your product photos accurate?
We strive for color accuracy, but monitor settings may cause slight variations. If you’re unsatisfied with color differences, returns are accepted.

When will out-of-stock items be available?
Restock dates vary by product. Sign up for restock notifications on the product page to be alerted when items become available.

Do you offer product warranties?
Manufacturer warranties apply to applicable products. Contact us for specific warranty information for your purchase.

Customer Service

How can I contact customer service?

• • Email: hello@orielion.com

• • Phone: +1 (302) 329 5561 (Monday-Friday, 9 AM – 6 PM EST)

• • Live Chat: Available on our website during business hours

What are your customer service hours?
Monday through Friday: 9:00 AM – 6:00 PM EST Saturday: 10:00 AM – 4:00 PM EST Sunday: Closed

How quickly will you respond to my inquiry?
We respond to emails within 24 hours during business days. Live chat and phone support provide immediate assistance during business hours.

Billing & Promotions

When will my credit card be charged?
Your payment method is charged when your order ships, not when you place the order.

Can I use multiple promo codes?
Only one promo code can be used per order unless otherwise specified.

Do you offer price matching?
We don’t currently offer price matching, but sign up for our newsletter to receive exclusive discounts and sale notifications.

How do I apply a discount code?
Enter your discount code in the “Promo Code” field during checkout before completing your purchase.

Privacy & Terms

What is your privacy policy?
We respect your privacy and only use your information to process orders and improve your shopping experience. View our full Privacy Policy at the bottom of our website.

Do you sell my information to third parties?
No, we never sell your personal information to third parties. We may share information with service providers who help us operate our business.

Still have questions? Contact our customer service team – we’re here to help!