1. Terms of Service

1.1 Agreement to Terms

By accessing and using OrieLion’s website, mobile application, or any related services (collectively “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable local, state, national, and international laws and regulations. These terms constitute a legally binding agreement between you and OrieLion. If you do not agree with any part of these terms, you are expressly prohibited from using our Services and must discontinue use immediately.

1.2 Use License and Restrictions

OrieLion grants you a limited, non-exclusive, non-transferable, and revocable license to access and use our website for personal, non-commercial purposes only. This license is subject to the following restrictions:

• You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website
• You may not use our Services for any commercial purpose without our express written consent
• You may not engage in any automated data collection, scraping, or harvesting of content from our website
• You may not attempt to gain unauthorized access to any portion of our website or any other systems or networks connected to our website
• You may not use our Services to transmit any malicious code, viruses, or other harmful materials

This license automatically terminates if you violate any of these restrictions and may be terminated by OrieLion at any time without notice.

1.3 User Accounts and Registration

To access certain features of our Services, you must register for an account by providing accurate, current, and complete information. You agree to:

• Provide truthful and accurate information during registration
• Maintain and promptly update your account information
• Keep your login credentials secure and confidential
• Be responsible for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account or any other breach of security
• Accept responsibility for any actions taken by anyone using your account

OrieLion reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

1.4 Prohibited Uses

You may not use our Services:

• For any unlawful purpose or to solicit others to perform illegal acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To transmit, or procure the sending of, any advertising or promotional material without our prior written consent
• To impersonate or attempt to impersonate OrieLion, our employees, another user, or any other person or entity
• To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the website

2. Privacy Policy

2.1 Information Collection and Data Types

OrieLion is committed to protecting your privacy and handling your personal information with care. We collect various types of information to provide and improve our services:

Personal Information:

• Full name, email address, phone number, and date of birth
• Billing and shipping addresses, including apartment/suite numbers
• Payment information including credit card numbers, expiration dates, and security codes (processed securely through encrypted third-party processors)
• Account preferences including communication settings and marketing opt-ins
• Purchase history and order details

Technical Information:

• IP address, browser type, operating system, and device information
• Website usage data including pages visited, time spent, and click patterns
• Cookies and similar tracking technologies for website functionality and analytics
• Location data if you enable location services

Communication Data:

• Customer service interactions including chat logs, emails, and phone calls
• Product reviews, ratings, and feedback
• Survey responses and promotional campaign interactions

2.2 Information Use and Processing

We use your information for legitimate business purposes including:

Order Processing and Fulfillment:

• Processing payments and preventing fraudulent transactions
• Managing inventory and coordinating with shipping partners
• Sending order confirmations, tracking information, and delivery updates
• Handling returns, exchanges, and customer service inquiries

Service Improvement:

• Analyzing website traffic and user behavior to optimize our platform
• Personalizing your shopping experience with relevant product recommendations
• Developing new products and services based on customer feedback
• Conducting market research and customer satisfaction surveys

Communication and Marketing:

• Sending transactional emails related to your purchases
• Providing promotional offers and newsletters (with your consent)
• Notifying you of product updates, sales, and company news
• Responding to your questions and providing customer support

2.3 Information Protection and Security Measures

OrieLion implements comprehensive security measures to protect your personal information:

Technical Safeguards:

• Industry-standard SSL encryption for all data transmissions
• Secure servers with firewall protection and intrusion detection
• Regular security audits and vulnerability assessments
• PCI DSS compliance for payment card data handling
• Multi-factor authentication for administrative access

Administrative Safeguards:

• Employee background checks and confidentiality agreements
• Regular privacy and security training for all staff
• Strict access controls limiting data access to authorized personnel only
• Incident response procedures for potential data breaches

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

2.4 Information Sharing and Third Parties

OrieLion does not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers:

• Shipping companies for order delivery
• Payment processors for transaction handling
• Email service providers for communication
• Analytics providers for website improvement
• Customer service platforms for support

Legal Requirements:

• When required by law, regulation, or court order
• To protect our rights, property, or safety, or that of others
• In connection with fraud prevention and investigation
• During business transfers or mergers (with notice to you)

All third parties are contractually obligated to maintain the confidentiality and security of your information and may only use it for the specified purposes.

2.5 Data Retention and Your Rights

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data under certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your personal data for marketing purposes
• Restriction: Request limitation of processing under certain circumstances

To exercise these rights, contact us at hello@orielion.com.

3. Shipping Policy

3.1 Processing Time and Order Handling

Orders are processed Monday through Friday, excluding holidays. Processing times vary based on several factors:

Standard Processing: 1-2 business days for most items Custom/Personalized Items: 3-5 business days Pre-order Items: As specified on product pages High-Volume Periods: Processing may extend to 3-4 business days during peak seasons (holidays, sales events)

Orders placed after 2 PM EST on business days will be processed the next business day. Weekend orders begin processing on the following Monday. You will receive an email confirmation when your order is placed and another when it ships with tracking information.

3.2 Shipping Methods and Delivery Times

We partner with reliable carriers to offer various shipping options:

Domestic Shipping (United States):

• Standard Ground: 5-7 business days ($5.99 for orders under $50, FREE over $50)
• Express Shipping: 2-3 business days ($12.99)
• Next Day Air: 1 business day ($24.99)
• Saturday Delivery: Available for express and overnight options (additional $15)

International Shipping:

• Standard International: 7-14 business days ($19.99)
• Express International: 3-5 business days ($39.99)
• Available to most countries worldwide (restrictions apply to certain regions)

Delivery times begin after your order ships and may vary due to weather conditions, carrier delays, or other unforeseen circumstances.

3.3 Shipping Costs and Calculations

Shipping costs are calculated based on:

• Package weight and dimensions
• Destination zip code/postal code
• Selected shipping method
• Item availability and origin warehouse

All shipping costs are displayed during checkout before payment completion. No hidden fees are added after checkout. For international orders, you are responsible for any customs duties, taxes, or fees imposed by your country.

3.4 International Shipping Details

International customers should be aware of the following:

Customs and Duties:

• Import duties and taxes are determined by your country’s customs authorities
• These charges are separate from shipping costs and are your responsibility
• Packages may be delayed at customs for inspection
• OrieLion is not responsible for items seized or delayed by customs

Shipping Restrictions:

• Some products cannot be shipped internationally due to manufacturer restrictions
• Certain countries may have import restrictions on specific item types
• Delivery times may be extended due to customs processing

Address Requirements:

• Full recipient name and complete address required
• Phone number may be required for delivery
• P.O. Boxes may not be accepted for certain carriers

4. Return & Refund Policy

4.1 Return Eligibility and Time Limits

OrieLion stands behind the quality of our products and offers a comprehensive return policy:

Return Window: 07 days from delivery date for most items Extended Holiday Returns: Items purchased between November 1 – December 31 may be returned until January 31 Condition Requirements: Items must be in original, unused condition with all tags, packaging, and accessories included

Items Eligible for Return:

• Clothing and accessories in original condition
• Electronics in original packaging with all components
• Home goods and décor items (unless personalized)
• Books and media in sellable condition

4.2 Return Process and Procedures

To ensure smooth processing of your return:

Step 1: Initiate Return Request

• Contact customer service at hello@orielion.com or call our support line
• Provide order number, item(s) to return, and reason for return
• Receive return authorization (RA) number within 24 hours

Step 2: Package Your Return

• Include RA number on return form and package exterior
• Use original packaging when possible, or sturdy alternative
• Include all original accessories, tags, and documentation
• Remove or cover any original shipping labels

Step 3: Ship Your Return

• Use provided prepaid return label (deducted from refund if item was not defective)
• Drop off at authorized carrier location or schedule pickup
• Keep tracking receipt until refund is processed

Return Shipping Costs:

• FREE return shipping for defective, damaged, or incorrectly sent items
• $7.99 return shipping fee deducted from refund for other returns
• Original shipping charges are non-refundable unless item was defective

4.3 Refund Processing and Timelines

Refund Timeline:

• 1-2 business days: Return received and inspected at our facility
• 2-3 business days: Refund processed to original payment method
• 3-10 business days: Refund appears on your statement (varies by payment method)

Refund Methods:

• Credit/Debit Cards: Refunded to original card used for purchase
• PayPal: Refunded to PayPal account
• Gift Cards: Store credit issued for gift card purchases
• Apple Pay/Google Pay: Refunded through original payment method

Partial Refunds: May be issued for items returned in used condition, missing parts, or damaged due to customer handling.

4.4 Non-Returnable Items and Exceptions

The following items cannot be returned for health, safety, or customization reasons:

Health and Safety Items:

• Intimate apparel, swimwear, and undergarments
• Personal care items and cosmetics (unless defective)
• Items that come in contact with skin or body

Customized/Personalized Products:

• Engraved, embroidered, or monogrammed items
• Custom-sized or made-to-order products
• Personalized gifts and custom artwork

Final Sale Items:

• Items marked as “Final Sale” or purchased with promotional codes over 50% off
• Clearance merchandise specifically marked as non-returnable
• Digital products and downloadable content

Damaged or Misused Items:

• Items damaged by misuse, wear, or accidents
• Items missing original tags, packaging, or accessories
• Items returned outside the 30-day window without prior authorization

5. Payment Policy

5.1 Accepted Payment Methods and Processing

OrieLion accepts a wide variety of secure payment methods to accommodate our customers:

Credit and Debit Cards:

• Visa, MasterCard, American Express, Discover
• International cards accepted (subject to currency conversion)
• Prepaid cards with sufficient funds
• Corporate and business cards

Digital Wallets:

• PayPal and PayPal Credit
• Apple Pay for iOS devices
• Google Pay for Android devices
• Samsung Pay
• Amazon Pay

Alternative Payment Methods:

• Buy Now, Pay Later options (Klarna, Afterpay, Affirm)
• Bank transfers (for large orders over $500)
• Cryptocurrency (Bitcoin, Ethereum) for select products
• Gift cards and store credit

5.2 Payment Security and Data Protection

Your payment security is our top priority. OrieLion employs multiple layers of security:

Encryption and Security Standards:

• 256-bit SSL encryption for all transactions
• PCI DSS Level 1 compliance certification
• Tokenization of payment data to prevent storage of sensitive information
• Advanced fraud detection and prevention systems
• Real-time transaction monitoring

Data Handling:

• OrieLion never stores complete credit card numbers on our servers
• Payment processing handled by certified third-party processors
• CVV codes are never stored and are only used for transaction authorization
• Regular security audits and penetration testing

5.3 Billing, Charges, and Authorization

Payment Authorization:

• Payment methods are authorized at time of order placement
• Full payment is charged when your order ships
• Pre-authorization may be placed for up to 7 days before charging
• Failed payments result in automatic order cancellation with notification

Currency and Conversion:

• All prices displayed in USD unless otherwise specified
• International customers may see prices in local currency
• Currency conversion rates determined by your bank or payment provider
• Foreign transaction fees may apply (contact your bank for details)

Order Modifications:

• Payment adjustments processed automatically for order changes
• Refunds for cancelled items processed within 3-5 business days
• Additional charges for upgraded shipping or added items

5.4 Payment Issues and Dispute Resolution

Failed Payments:

• Insufficient funds: Order cancelled, customer notified immediately
• Expired cards: Customer contacted to update payment information
• Fraud alerts: Order held for verification, customer contacted
• Technical issues: Customer service assistance provided

Chargebacks and Disputes:

• Customers encouraged to contact us directly before filing disputes
• Comprehensive order documentation maintained for dispute resolution
• Cooperation with payment providers and banks for investigation
• Resolution typically within 10-14 business days

Billing Questions:

• Contact hello@orielion.com for payment-related inquiries
• Phone support available during business hours
• Detailed billing statements available in customer accounts
• Transaction history accessible for 12 months

6. Product Information and Quality Assurance

6.1 Product Descriptions and Accuracy

OrieLion is committed to providing accurate and comprehensive product information:

Product Details:

• Detailed descriptions including materials, dimensions, and specifications
• High-resolution images from multiple angles
• Color accuracy represented as closely as possible (monitor variations may occur)
• Size charts and fitting guides for apparel and accessories
• Care instructions and maintenance requirements

Quality Standards:

• All products undergo quality inspection before shipping
• Manufacturer specifications verified and updated regularly
• Customer reviews and ratings help ensure product satisfaction
• Regular audits of product descriptions for accuracy

Disclaimers:

• Minor variations in color, texture, or size may occur due to manufacturing processes
• Natural materials may have unique characteristics and variations
• Product images may be enhanced for clarity but accurately represent the item
• We strive for 99% accuracy but cannot guarantee perfection in all descriptions

6.2 Pricing Policy and Price Matching

Pricing Structure:

• All prices clearly displayed in USD (or local currency where available)
• Prices include product cost but exclude shipping, taxes, and duties
• Sale prices and promotions clearly marked with original pricing
• Bulk pricing available for qualifying quantities

Price Changes:

• Prices subject to change without notice based on market conditions
• The price at checkout completion is the final price charged
• Price adjustments not available after order completion
• Seasonal pricing may apply to certain product categories

Price Matching:

• We offer price matching on identical items from authorized retailers
• Price match must be requested before order completion
• Competitor must have item in stock and available for immediate shipping
• Excludes clearance, auction sites, membership clubs, and promotional codes

6.3 Product Availability and Inventory Management

Stock Status:

• Real-time inventory updates on product pages
• “In Stock,” “Low Stock,” and “Out of Stock” indicators
• Backorder options available for select items
• Estimated restock dates provided when possible

Inventory Allocation:

• First-come, first-served basis for limited quantities
• Items reserved in your cart for 30 minutes
• Popular items may sell out quickly during promotions
• Pre-order options for upcoming releases

Discontinued Items:

• Advance notice provided when possible
• Final sale pricing may apply to discontinued inventory
• Similar product recommendations offered
• Special orders may be available for certain discontinued items

6.4 Product Warranties and Guarantees

Manufacturer Warranties:

• All applicable manufacturer warranties honored
• Warranty terms vary by product and manufacturer
• Warranty registration assistance provided
• Warranty claims processed through manufacturer or OrieLion as appropriate

OrieLion Quality Guarantee:

• 30-day satisfaction guarantee on most products
• Defective items replaced at no charge
• Quality issues addressed promptly with resolution options
• Customer feedback used to improve product selection

Extended Protection:

• Extended warranty options available for electronics and appliances
• Third-party protection plans offered at checkout
• Coverage details and terms clearly explained
• Claims processing assistance provided

7. Customer Service

7.1 Contact Information

• Email: hello@orielion.com
• Phone: +1 (302) 329 5561
• Hours: Monday-Friday, 9 AM – 6 PM EST

7.2 Response Time

We strive to respond to all customer inquiries within 24 hours during business days.

8. Limitation of Liability

OrieLion shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from your use of our services.

9. Governing Law

These terms shall be interpreted and governed in accordance with the laws of [Your State/Country], without regard to its conflict of law provisions.

10. Changes to Policy

OrieLion reserves the right to update these policies at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new terms.

11. Contact Information

For questions about these policies, please contact us at:

OrieLion Customer Service

• Email: hello@orielion.com
• Address: [Your Business Address]
• Phone: +1 (302) 329 5561